Mamybet's Privacy Policy — Our Commitment to Protecting Your Data

Mamybet (mamybet.app) is an international-standard online gaming platform. This Privacy Policy applies to the mamybet website, mobile application, and all associated services.

By registering, logging in, or using mamybet, you are considered to have read and accepted this Privacy Policy. Please read it in full.

If this policy changes, mamybet will notify you by email or via an in-platform notification. Continued use of the service after any changes constitutes acceptance of the updated policy.

Mamybet collects two types of information — data you provide directly, and data collected automatically while you use the platform.

Mamybet uses your information only for specific, legitimate purposes. We never collect or use your data unnecessarily.

• Account Management: For registration, login, password reset, and account verification.
• Financial Transactions: To process deposits, handle withdrawals, and maintain transaction history.
• Customer Support: To help resolve your complaints, questions, and issues.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Responsible Gaming: To monitor gaming behavior and provide support when needed.
• Service Improvement: For analytical use to improve the overall platform experience.
• Legal Obligations: To retain relevant data in compliance with regulatory requirements.

Mamybet retains your information only for as long as necessary. Retention periods vary depending on the type and purpose of the data.

• Data for active accounts is retained in full for the lifetime of the account.
• Financial transaction records are retained for a minimum of 5 years after account closure, as required by law.
• KYC documents may be retained for a specified period even after account closure.
• If you withdraw marketing consent, your preferences will be updated within 30 days.
• All data is stored on secure, encrypted servers protected against unauthorized access.

Mamybet may share your information with trusted partners under specific circumstances. This is always done in a controlled and limited manner.

• Payment Providers: bKash, Nagad, Rocket, and other payment gateways — for transaction processing only.
• Legal Authorities: Providing required information in compliance with lawful orders from courts or government agencies.
• Security Partners: Specialist technology partners for fraud detection and cybersecurity.
• Game Providers: Licensed game studios with whom data sharing is governed by limited contractual agreements.

Mamybet uses cookies and similar technologies to enhance your browsing experience and ensure platform functionality. Cookies are small data files stored on your device.

• Essential Cookies: Login sessions and security tokens are essential — the platform cannot function without them.
• Functional Cookies: To remember your language preferences, theme settings, and other personalized configurations.
• Analytics Cookies: To understand which parts of the platform are used most — fully anonymized.

You can manage or disable cookies through your browser settings. However, disabling certain cookies may limit some features of the platform.

Mamybet respects your right to data protection. You have the following rights, which you may exercise at any time:

• Right of Access: The right to know what information mamybet holds about you.
• Right to Rectification: The right to request correction of inaccurate or incomplete information.
• Right to Erasure: The right to request deletion of your data under certain circumstances.
• Right to Data Portability: The right to receive your information in a structured format.
• Right to Restrict Processing: The right to request that processing of your data be restricted for specific reasons.
• Right to Object: The right to opt out of marketing communications or profiling.

Mamybet is an 18+ platform. We do not collect data from or provide services to minors. This is a firm, non-negotiable policy.

• Age is verified at registration, and users under 18 are not permitted to create an account.
• If a minor registers by mistake and we detect it, the account will be closed immediately.
• Parents or guardians who discover an account registered in a minor's name may report it to [email protected].

Mamybet uses industry-standard security technology to protect your information. We regularly update and audit our security measures.

• SSL/TLS Encryption: All data transfers are secured with 256-bit SSL encryption.
• Two-Factor Authentication (2FA): An additional layer of security when logging into your account.
• Firewall Protection: Robust firewalls to prevent unauthorized access and cyberattacks.
• Regular Security Audits: Regular vulnerability assessments conducted by third-party cybersecurity experts.
• Data Masking: Sensitive data such as card numbers and passwords is never stored in plain text.
• Access Controls: Only staff members who genuinely need access to your data are permitted to do so, and only within defined limits.

For any questions, requests, or complaints regarding our Privacy Policy, please contact our Data Protection team. We are always ready to help.

Our privacy team typically reviews your request within 7 business days and provides a final response within 30 business days.